Service Delivery
Pothole Repair Turnaround Times
Average days to close logged pothole and road-defect requests against the service standard.
Why turnaround time signals responsiveness
Pothole and road-defect turnaround is a visible, citizen-facing measure of whether a municipality can convert a logged complaint into completed work within its own service standard. Slow turnaround drives liability claims, erodes public trust and indicates weak maintenance and contractor management. AuditPro Core measures average closure time against the service standard with each request traceable from logging to verified completion.
The Numbers
AuditPro Core renders this view from your tenant's live, tamper-evident records. The figures below are illustrative sample data.
Avg Turnaround
21 days
▼ standard 7 days
Requests Logged
3 412
Closed in SLA
38%
of logged
Open > 30 days
612
Average turnaround days
Turnaround by ward cluster
| Ward cluster | Logged | Avg days |
|---|---|---|
| North | 980 | 16 |
| South | 742 | 24 |
| East | 861 | 19 |
| West | 829 | 27 |
Figures shown are illustrative sample data for demonstration. AuditPro Core renders these views from your own tenant's live, tamper-evident records.
Service standard
The service standard is the committed maximum time to repair a logged defect, often set in the SDBIP or a service charter. Performance is meaningful only when measured against this published commitment.
Closure integrity
A request should be marked closed only when the repair is verified, not when it is assigned or scheduled. Premature closure inflates apparent performance and is a common reliability defect.
Ageing and backlog
Average turnaround can hide a tail of long-outstanding requests, so ageing analysis matters as much as the mean. A growing backlog signals capacity or funding constraints.
Complaint-to-evidence trail
Each closure should trace to a work order and proof of completion. Without that trail, reported turnaround cannot be substantiated on audit or against liability claims.
How AuditPro Core Bridges the Gap
- Lifecycle timestamps: AuditPro Core records logging, assignment and verified-closure times to compute true turnaround.
- Verified closure: requests close only against proof of completion, preventing inflated performance.
- Ageing exceptions: requests breaching the service standard are flagged and escalated.
- Traceable export: each closure links to its work order for audit and liability defence.
Key Takeaways
- Measure turnaround against the published service standard.
- Close requests only on verified completion, not assignment.
- Use ageing analysis to expose the backlog the average hides.
- Trace every closure to a work order and proof of completion.
See This on Your Own Data
AuditPro Core renders this dashboard from your tenant's live, tamper-evident records — every figure traceable to source.