Service Delivery
Water Services Delivery Indicators
Monitor household access and water-loss performance against service-delivery targets that the auditor will test.
Why water-services indicators matter
Access to sufficient water is a constitutional right and a core MFMA basic-service obligation, making these indicators among the most scrutinised in any municipal annual report. Non-revenue water and household access figures speak directly to financial viability and to the legitimacy of service-delivery claims tested in the AOPO. AuditPro Core tracks these indicators against tabled SDBIP targets and ties each reported figure to verifiable source records.
The Numbers
AuditPro Core renders this view from your tenant's live, tamper-evident records. The figures below are illustrative sample data.
Households With Access
184,200
91% coverage
Non-Revenue Water
34%
above 25% target
Avg Restoration Time
9.4h
target 8h
Backlog Households
18,600
9% of total
Water Access Coverage Trend
Water Indicators by Ward
| Ward | Access % | Water Loss % | Backlog |
|---|---|---|---|
| Ward 3 | 94% | 29% | 1240 |
| Ward 7 | 88% | 37% | 3180 |
| Ward 11 | 82% | 41% | 4520 |
| Ward 14 | 95% | 26% | 980 |
Figures shown are illustrative sample data for demonstration. AuditPro Core renders these views from your own tenant's live, tamper-evident records.
Non-revenue water
Non-revenue water is the share of water produced that is never billed, lost to physical leaks, metering errors or unauthorised use. High levels signal both infrastructure decay and revenue leakage that threatens financial sustainability.
Access versus level of service
Reported access must distinguish basic supply, such as a communal standpipe, from a full house connection. Conflating the two overstates delivery and is a common reliability finding.
Backlog and growth
Demand is not static; informal settlement growth can erode coverage even as connections increase. Targets must account for the moving baseline of households requiring service.
Evidence of delivery
A claimed connection should be supported by works completion records, asset registers and, ideally, billing activation. Numbers without this trail are difficult to verify.
How AuditPro Core Bridges the Gap
- Loss reconciliation: water produced is reconciled against water billed to compute and trend non-revenue water.
- Service-level tagging: each connection is classified by level of service so access claims are not inflated.
- Backlog baseline: targets are measured against a maintained household-demand baseline, not a fixed historical figure.
- Source traceability: reported connections link to completion certificates and asset-register entries.
Key Takeaways
- Non-revenue water is both an infrastructure and a revenue-integrity indicator.
- Always separate basic supply from full house connections in access reporting.
- Coverage targets must reflect a moving demand baseline driven by settlement growth.
- Every claimed connection needs a works and asset-register trail to survive audit.
See This on Your Own Data
AuditPro Core renders this dashboard from your tenant's live, tamper-evident records — every figure traceable to source.