Contract Management
Contract Management Maturity
Scores contracts on the presence of SLAs, performance reviews, and signed management plans.
Why contract administration determines value
A well-run tender delivers nothing if the resulting contract is not actively managed; value for money is realised or lost in administration. Treasury's contract-management framework and King IV's performance-oversight principles expect SLAs, performance reviews and signed management plans, and the AGSA increasingly tests these. AuditPro Core scores contracts on the presence of these foundational controls so weak administration is visible before it costs delivery.
The Numbers
AuditPro Core renders this view from your tenant's live, tamper-evident records. The figures below are illustrative sample data.
Avg Maturity Score
63%
▲ 4%
No Management Plan
78
contracts
SLAs Documented
71%
of contracts
Reviews on Schedule
58%
Average Maturity Score Trend (%)
Lowest-Scoring High-Value Contracts
| Contract | Vendor | Score % | Value (R'000) |
|---|---|---|---|
| CTR-7012 | Vendor 0210 | 28 | 42800 |
| CTR-7088 | Vendor 0584 | 33 | 31200 |
| CTR-7140 | Vendor 0917 | 37 | 27600 |
| CTR-7203 | Vendor 1140 | 41 | 19400 |
| CTR-7266 | Vendor 1388 | 44 | 14800 |
Figures shown are illustrative sample data for demonstration. AuditPro Core renders these views from your own tenant's live, tamper-evident records.
SLA as the performance baseline
A service-level agreement defines what good performance looks like and what happens when it is not met. Without it there is no objective basis to hold a supplier to account.
Performance reviews
Regular, documented performance reviews are the mechanism that detects under-delivery early and triggers remedies. Their absence usually means problems surface only at year-end or in audit.
Signed management plan and ownership
A signed contract-management plan assigns a responsible official and a monitoring cadence. Contracts without a named owner drift and are prone to scope creep and silent overruns.
Maturity scoring
Scoring contracts on these elements turns soft administration into a comparable metric, letting management target the weakest, highest-value contracts first.
How AuditPro Core Bridges the Gap
- Maturity scoring: AuditPro Core scores each contract on SLA, review evidence and a signed management plan to produce a comparable rating.
- Exception workflow: Low-scoring high-value contracts raise remediation tasks to the contract owner.
- Continuous monitoring: Scores update as review evidence is captured, tracking improvement over time.
- Audit-ready export: Maturity ratings with evidence export for management and the audit file.
Key Takeaways
- An unmanaged contract erodes the value a good tender created.
- Require an SLA, documented reviews and a signed plan as baseline controls.
- Assign a named owner to every contract to prevent drift.
- Prioritise remediation on weak, high-value contracts.
See This on Your Own Data
AuditPro Core renders this dashboard from your tenant's live, tamper-evident records — every figure traceable to source.