Premium Support & Success
A named partner who keeps you getting value.
Tiered support and customer success — from standard help-desk through to a dedicated success manager, priority SLAs, a regulatory-update service and managed or sovereign hosting options — so the platform keeps delivering long after go-live.
Annual subscription tiers
What you get
- Tiered SLAs
- Regulatory updates
- Hosting options
Why it matters
The platform keeps delivering long after go-live.
Buying the platform is the start, not the finish. The entities that get the most from AuditPro Core treat it as a living system — kept current as regulation changes, supported responsively when something breaks, and reviewed regularly so adoption keeps climbing rather than plateauing after go-live.
Premium support and success provide that continuity. Higher tiers add a named success manager, priority SLAs and a regulatory-update service that keeps the MFMA, PFMA, Treasury-instruction and standards content current — so your compliance modules never quietly drift out of date. For entities with strict data-residency needs, managed or sovereign hosting options keep the tamper-evident record where it must legally sit.
It is the difference between software you bought and a partner who keeps it working — and keeps it earning its place in the budget.
What's included
What Premium Support & Success delivers.
Tiered SLAs
Support tiers from standard help-desk to priority response with a dedicated customer success manager.
Regulatory updates
The regulatory modules kept current as the MFMA, PFMA and Treasury instructions change.
Hosting options
Managed cloud or sovereign / on-premise deployment for entities with data-residency requirements.
Outcomes
What you walk away with.
The concrete results an entity sees from a Premium Support & Success engagement.
How it works
How we deliver it.
Want to talk through Premium Support & Success for your entity?
Enquire nowWho it's for
- Entities running AuditPro Core as mission-critical infrastructure
- Organisations with strict data-residency or sovereignty requirements
- Leadership wanting assurance the investment keeps paying off
Legislative & standards basis
- POPIA data-residency and protection-of-personal-information obligations
- Ongoing MFMA / PFMA / Treasury-instruction currency in the regulatory modules
- King IV technology-and-information governance (Principle 12)
FAQ
Questions entities ask before they engage.
What is in the regulatory-update service?
As the MFMA, PFMA, Treasury instructions and applicable standards change, we update the corresponding regulatory modules so your compliance content never silently drifts out of date.
Can the platform be hosted on-premise?
Yes. Alongside managed cloud, sovereign and on-premise deployment options are available for entities whose data-residency requirements demand the tamper-evident record stays within their boundary.
What does a customer success manager do?
On higher tiers, a named CSM is your continuity point — running regular reviews, keeping adoption high, and making sure the platform keeps unlocking value as your needs evolve.
Want to know more about Premium Support & Success?
Tell us about your entity and we'll be in touch with a walkthrough, pricing and next steps — everything you see is traceable to source.