AuditPro Core

Support

How to reach AuditProCore (Pty) Ltd, our service-level commitments, and self-service resources.

Production support — included
Tier 1 SLA

Email support

support@auditprocore.co.za

Response within 4 business hours

Phone (business hours)

+27 (0)21 555 0900

Mon–Fri 08:00–17:00 SAST

Critical incident hotline

+27 (0)21 555 0911

24×7 — for production-down only

In-app chat

Click the support widget bottom-right

Response within 15 min during business hours

Self-service resources

Professional Standards

SA audit & governance reference guide, with PFMA / MFMA / King IV cross-links.

Clean Audits Guide

Walk-through of the AGSA clean-audit approach with platform anchor points.

Report a bug

Found a defect? File it via email with the Request ID from the footer.

Severity & response

  • · Sev 1 (production down) — response in 15 min, fix-or-workaround in 4 hours.
  • · Sev 2 (major feature degraded) — response in 1 hour, fix in next business day.
  • · Sev 3 (minor defect) — response in 4 business hours, fix in next minor release.
  • · Sev 4 (cosmetic / question) — response in 1 business day.

When you contact us

Please include the Request ID shown in the footer of the page where you saw the issue, the URL you were on, the action you took, and what you expected to happen. The more context, the faster we can reproduce.